Results

The results below are from when the new website and online intake were launched (May 19, 2019) to June 15, 2019.

One of our primary goals was to guide visitors to the best resources for their situation. It does appear that the website is performing as intended in this regard.

The most visited page other than the homepage is the "Apply Online" page. The average time on the page is 24 seconds and the bounce rate is 11.54%, which means that people are finding their legal issue fairly quickly and they are continuing the guided path from this page.
The pageviews mimic the Opened Cases metrics from 2018. Custody & Visitation is the most visited legal issue page, followed by divorce, housing, and money issues.

Another primary goal was for people to be able to apply online on any device at any time. The online intake metrics illustrate that people are using their mobile devices to apply online (50% of total applications) and people are applying during non-business hours (54% of applications).

Contact Us